speaker photo

Ian McGuire

Fraud and Biometrics Specialist - Nuance

Ian joined Nuance in 2012 as a Business Consultant. In that role, he has provided insight and strategic guidance to a number of clients their deployment of natural language call steering, speech self-service and, in particular, authentication solutions. Ian’s skill set overs the whole spectrum of speech technologies, but in recent years he has been focused on voice biometric authentication and counter-fraud solutions. He has worked with government agencies, major banks and leading telecom providers, to develop customer experience, security and communication strategies for the successful deployment of their voice biometric solutions. Notable highlights include the launch of voice biometric authentication for HMRC, HSBC Group, Natwest, Lloyds, Coutts, and TalkTalk