Head of Learning, Fraud Investigation Service
HM Revenue & Customs (confirmed)
Rich is currently the Head of Learning for Fraud Investigation Service (FIS) within Her Majesty’s Revenue & Customs. He leads on the development and delivery of all aspects of Criminal Justice and civil investigation training within HMRC, including leading the Criminal Justice Academy. He has accountability for learning delivery, modernisation and standards. He is also heavily involved in HMRC wider strategic approaches to learning and learning modernisation as well as leading the development of the Counter Fraud Investigator Apprenticeship across Government. Prior to starting his law enforcement career Rich was an academic researcher and lived in Japan. He started his career in law enforcement in 1999 as an Intelligence Analyst in Northumbria Police and the National Crime Squad before joining HM Customs and Excise in 2001 as a front line criminal investigator. He worked on a wide variety of tax and customs cases, including oils, excise/tobacco, VAT, money laundering and drugs cases. This included spells working in Covert Operations, dedicated surveillance teams and overseas working. He was promoted to SIO in 2009, firstly in a strategic role supporting the Head of Region, and then as operational SIO leading investigation teams. From 2013 to 2016 Rich was the Assistant Director in three FIS branches (Newcastle, Solihull and Manchester) leading Organised Crime, Volume and Offshore cases. He also was the HMRC lead for Disclosure and NCND policy. He commenced his current role in late 2016. Rich is a member of the Government Counter Fraud Profession Project Board and has led the introduction of GCFP to HMRC. He leads on the development of capability across FIS and the Criminal Justice/Counter Fraud profession.