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Trouble logging in? Try these tips

No Welcome / Login Email

I haven’t received an email with the login link

The emails for the conference platform come from Please start by checking your inbox, Junk Mail and Other / Focused inbox for this email address.

If you still can’t find anything; start off by letting us know and we can re-send the email to you. Email: Tel: 0203 770 6557 (Jessica) or 0161 211 3060 (Nick)

Unsupported Browser 

I get the error message “Unsupported Browser”

The conference platform works best in Chrome, or Mozilla Firefox internet browsers but some organisations use Internet Explorer or similar as by default.

If you have Chrome or Firefox installed on your laptop please start by opening one of them. Then, instead of clicking the link in the email you’ve received from us, right click it and go to ‘Copy Hyperlink’. Paste this link into the web address bar at the top of Chrome / Firefox.

That’s it!

If you’re still struggling, read on, or contact us on: or phone 0203 770 6557 (Jessica) or 0161 211 3060 (Nick)

No Access to Chrome / Firefox

I can’t access Chrome or Mozilla Firefox on my work laptop

We understand that some organisations don’t allow access to these browsers and prefer to use Internet Explorer by default. In this case the best option would be to access the platform on a personal device if possible – this can be a mobile phone, a tablet or a laptop.

You still log in using your work email address, but from a home device that does allow one of these two internet browsers.

Magic Code

I’ve managed to get into Swapcard, but I’m being asked for a Magic Code.

That’s great news that you’re already in the platform – you’re almost there. Please use the code CFRAUD2302ES